Lotus Edge Ltd
Privacy notice
Registered name: Lotus Edge Ltd
Company number 15997161
Updated: 22/10/2024
This privacy notice tells you what to expect us to do with your personal information including:
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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How to request data amendments
Contact details
Company: Lotus Edge Ltd
Email: support@lotusedge.tech
Address: 40 Rays Meadow, Lightmoor, Telford, TF4 3GE
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
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Names and contact details
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Addresses
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Gender
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Pronoun preferences
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Occupation
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Date of birth
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Payment details (including card or bank information for transfers and direct debits)
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Financial data (including income and expenditure)
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Transaction data (including details about payments to and from you and details of products and services you have purchased)
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Usage data (including information about how you interact with and use our website, products and services)
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Employment details (including salary, sick pay and length of service)
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Information relating to compliments or complaints
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Account access information
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Website user information
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We collect or use the following personal information for the operation of client or customer accounts:
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Names and contact details
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Addresses
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Purchase or service history
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Account information, including registration details
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Information used for security purposes
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Marketing preferences
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Technical data, including information about browser and operating systems
We collect or use the following personal information for information updates or marketing purposes:
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Names and contact details
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Addresses
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Profile information
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Marketing preferences
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Purchase or account history
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Website and app user journey information
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IP addresses
We collect or use the following personal information to comply with legal requirements:
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Name
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Contact information
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Identification documents
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Client account information
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Any other personal information required to comply with legal obligations
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We collect or use the following personal information for dealing with queries, complaints or claims:
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Names and contact details
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Address
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Payment details
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Account information
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Purchase or service history
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Call recordings
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Customer or client accounts and records
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Financial transaction information
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Location data
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure - You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing - You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information are:
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Provide and improve products and services for clients
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Operation of client or customer accounts
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Information updates or marketing purposes
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Comply with legal requirements:
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Dealing with queries, complaints or claims
Our lawful uses of your data are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
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Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
How we share your information:
We might need to share your personal information with our subsidiaries and holding company as defined in section 1159 of the UK Companies Act 2006. We will only do this when necessary for the purposes outlined in this policy.
We may need to share your personal information with selected third parties including our business partners, suppliers and subcontractors.
How we protect your data:
While we strive to protect your personal data, internet transmission is not completely secure
Any transmission is at your own risk, but once received, we use strict procedures and security measures, including local and cloud firewall solutions, to prevent unauthorized access. We keep your information confidential, and our internal procedures govern the storage, access, and disclosure of your data.
Where we get personal information from:
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Directly from you
How long we keep information
We will delete your data once its processing purpose is fulfilled. If you're a long-term customer, we’ll store your data until our relationship ends. We'll reasonably determine the retention period based on factors like our relationship, your engagement, and contract fulfillment. We may also retain data to comply with legal or regulatory obligations, or to protect vital interests.
Cookies
The Cookies Policy for lotusedge.tech is accessible from https://www.lotusedge.tech/cookiepolicy
Any questions or requests to amend data we store
Contact:
Jack Edge
Last updated
22nd October 2024