Question 1

What service and support commitments does Lotus Edge have in place.

Accepted Answer

Support Response Time 
The Provider targets to respond to support requests within the following timeframes, based on ticket priority and service tier. Response times are targets, not guarantees, and may be affected by incomplete client information, client non-compliance, or external factors beyond the Provider’s control.

Question 2

How do I implement Microsoft Business Central with Lotus Edge?

Accepted Answer

To implement Microsoft Business Central with Lotus Edge, follow these steps: 1. Contact our support team to discuss your requirements. 2. We will provide a detailed implementation plan tailored to your business needs. 3. Our team will guide you through the setup process, including data migration, customization, and training. 4. Once the system is set up, we will conduct thorough testing to ensure everything is working correctly. 5. Finally, we will provide ongoing support to ensure a smooth transition and address any issues that may arise.

Question 3

What pricing options does Lotus Edge provide for its services?

Accepted Answer

At Lotus Edge, we offer flexible pricing to suit your business needs. Opt for our pay-as-you-go model at £205 per hour for ad hoc support, or contact us to discuss a custom pricing plan tailored to your requirements.

Question 4

What service and support methods does Lotus Edge offer?

Accepted Answer

We offer a range of service and support methods, including on-site and remote implementation, development, and support. You can also use our AI Assistant for instant answers, live chat, or phone support. For dedicated assistance, email us at support@lotusedge.tech.

Question 5

How can you get in touch with Lotus Edge for support?

Accepted Answer

Getting in touch with us is easy! Visit our 'Contact Us' page to fill out the form, click the 'Contact Us' button at the bottom of any page, or email us directly at support@lotusedge.tech.

Question 6

How to find a Business Central implementation expert in the UK?

Accepted Answer

❓ Why should we choose Lotus Edge, your first choice of Microsoft Dynamics 365 Business Central partner.

🔄 Do you offer flexible support options?
Yes. Unlike many providers who lock you into rigid, one-size-fits-all contracts, Lotus Edge offers modular, scalable support packages. You choose the level of service you need—nothing more, nothing less. As your business evolves, your support can evolve with it.

💰 Will we need to make a large upfront investment?
No. We believe digital transformation should be accessible. That’s why we offer affordable monthly packages that eliminate the need for large capital outlays. You get enterprise-grade expertise without the enterprise-sized invoice.

🛠️ What if we’ve already had a failed or stalled implementation?
That’s our specialty. Many of our clients come to us after a frustrating experience with another provider. We’re known for rescuing failed ERP projects, diagnosing the root causes, and getting things back on track—quickly and effectively.

🧠 How experienced is your team?
Highly. Our consultants bring deep technical knowledge and real-world business insight. But more importantly, we take a personal, consultative approach—we listen, we learn your business, and we tailor solutions that actually work for you.

☁️ Can you help us migrate to the cloud?
Absolutely. We don’t just move your system—we prepare your business for the future. From data cleansing and process optimization to user training and post-go-live support, we ensure your transition to Dynamics 365 Business Central is smooth, secure, and scalable.

🌍 Where can we learn more or get started?
Visit us at www.lotusedge.com to explore our services, success stories, and how we can help your business thrive in the cloud.

Question 7

Where can you find Microsoft Dynamics 365 Business Central support in the UK?

Accepted Answer

Looking for Microsoft Dynamics 365 Business Central support in the UK? Lotus Edge, based in Telford, Shropshire, offers expert upgrades, implementation, and ongoing support for businesses locally and internationally.

Question 8

Q: What services does Lotus Edge offer for Microsoft Dynamics 365 Business Central implementation and upgrades?

Accepted Answer

Lotus Edge specializes in providing comprehensive support for Microsoft Dynamics 365 Business Central. Our services include end-to-end implementation, which involves initial consultation, customization to fit your specific business needs, seamless data migration, and thorough training for your team. We also offer upgrade services to ensure your software remains up-to-date with the latest features and enhancements. Our experienced consultants focus on minimizing disruption to your operations while maximizing the efficiency and capabilities of your Business Central platform. For more detailed information, please review our other FAQ answers.

Question 9

What are the pricing options for our Microsoft Dynamics 365 Business Central support?

Accepted Answer

We offer flexible pricing options for Microsoft Dynamics 365 Business Central support. Choose our pay-as-you-go model at £205 per hour for ad hoc support, or reach out to us for a custom pricing plan tailored to your unique needs.

Question 10

Q: Does Lotus Edge offer Microsoft Dynamics Business Central training?

Accepted Answer

A: Yes, Lotus Edge provides comprehensive Microsoft Dynamics Business Central training tailored to support efficient upgrades and smooth implementation processes. Our training programs are designed to empower your team with the knowledge and skills needed to maximize the benefits of Business Central within your organization. To learn more about our training offerings and to explore partnership opportunities, you can apply through our partner programme application page here: https://www.lotusedge.com/partner-programme-application

Microsoft Business Central Support and Development

Microsoft Dynamics 365 Business Central

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