Microsoft Business Central Support and Development
Microsoft Dynamics 365 Business Central
Frequently asked questions
Welcome to our FAQs page! Here, you'll find answers to the most common questions we receive from our valued customers. We aim to provide you with clear and concise information to help you navigate our support options. If you have any further questions feel free to reach out to our support team for assistance!
Support Response Time
The Provider targets to respond to support requests within the following timeframes, based on ticket priority and service tier. Response times are targets, not guarantees, and may be affected by incomplete client information, client non-compliance, or external factors beyond the Provider’s control.
To implement Microsoft Business Central with Lotus Edge, follow these steps: 1. Contact our support team to discuss your requirements. 2. We will provide a detailed implementation plan tailored to your business needs. 3. Our team will guide you through the setup process, including data migration, customization, and training. 4. Once the system is set up, we will conduct thorough testing to ensure everything is working correctly. 5. Finally, we will provide ongoing support to ensure a smooth transition and address any issues that may arise.
Lotus Edge offers flexible pricing options to suit different business needs.
We also have a pay-as-you-go model for ad hoc support requests for customers who are not on contract, charged at £205 per hour.
Custom pricing is also available for businesses with specific requirements or who need a tailored plan to suit. Contact us for a detailed quote.
Lotus Edge offers service and support to suit the situation accordingly.
On-site - Implementation/Development & Support
Remote - Implementation/Development & Support
AI Assistant - To instantly answer user queries and small support questions
Live Chat - User queries and support
Phone Support.
We are proactive and extremely quick to reply and resolve our customers problems.
Dedicated email address for support requests - support@lotusedge.tech
❓ Why should we choose Lotus Edge, your first choice of Microsoft Dynamics 365 Business Central partner.
🔄 Do you offer flexible support options?
Yes. Unlike many providers who lock you into rigid, one-size-fits-all contracts, Lotus Edge offers modular, scalable support packages. You choose the level of service you need—nothing more, nothing less. As your business evolves, your support can evolve with it.
💰 Will we need to make a large upfront investment?
No. We believe digital transformation should be accessible. That’s why we offer affordable monthly packages that eliminate the need for large capital outlays. You get enterprise-grade expertise without the enterprise-sized invoice.
🛠️ What if we’ve already had a failed or stalled implementation?
That’s our specialty. Many of our clients come to us after a frustrating experience with another provider. We’re known for rescuing failed ERP projects, diagnosing the root causes, and getting things back on track—quickly and effectively.
🧠 How experienced is your team?
Highly. Our consultants bring deep technical knowledge and real-world business insight. But more importantly, we take a personal, consultative approach—we listen, we learn your business, and we tailor solutions that actually work for you.
☁️ Can you help us migrate to the cloud?
Absolutely. We don’t just move your system—we prepare your business for the future. From data cleansing and process optimization to user training and post-go-live support, we ensure your transition to Dynamics 365 Business Central is smooth, secure, and scalable.
🌍 Where can we learn more or get started?
Visit us at www.lotusedge.com to explore our services, success stories, and how we can help your business thrive in the cloud.
At Lotus Edge, we provide comprehensive support for Microsoft Dynamics 365 Business Central across the entire UK, as well as on a global scale. Based in Telford, Shropshire, our expert team specializes in efficient upgrades, implementation, and continuous support for Microsoft Business Central. Whether you are looking for local assistance or international solutions, Lotus Edge is equipped to meet your business development needs with professional and timely service.
Lotus Edge specializes in providing comprehensive support for Microsoft Dynamics 365 Business Central. Our services include end-to-end implementation, which involves initial consultation, customization to fit your specific business needs, seamless data migration, and thorough training for your team. We also offer upgrade services to ensure your software remains up-to-date with the latest features and enhancements. Our experienced consultants focus on minimizing disruption to your operations while maximizing the efficiency and capabilities of your Business Central platform. For more detailed information, please review our other FAQ answers.
Lotus Edge offers flexible pricing options to suit different business needs.
We also have a pay-as-you-go model for ad hoc support requests for customers who are not on contract, charged at £205 per hour.
Custom pricing is also available for businesses with specific requirements or who need a tailored plan to suit. Contact us for a detailed quote.